All jewellery is made to order or in small batches.

• Made-to-order pieces: Once your order is received. Please allow 2–3 business days for your jewellery to be created and dispatched.
• Custom orders: Please allow up to 3 weeks for your piece to be created before shipping.
• Initial charm necklaces: Please allow up to 2 weeks for us to receive your personalised charm before we assemble and ship your order.

During busier periods (such as new collection launches or holidays), processing times may be slightly longer — but we’ll always keep you updated.

If you need your order urgently, please reach out to hello@shopdeya.com before purchasing, and we’ll do our best to assist.

We currently ship within Australia.

• Standard Shipping: Flat rate of $10 AUD, delivered via Australia Post (approx. 3–8 business days)
• Express Shipping: Flat rate of $15 AUD, delivered via Australia Post Express (approx. 1–3 business days)

Please note that delivery times are estimates only and may vary depending on your location or postal delays outside our control.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number.

You can track your parcel directly through the Australia Post tracking website.

If your parcel hasn’t arrived within the expected timeframe:

• First, check your tracking information for updates.
• Contact Australia Post directly for the fastest assistance.
• If your parcel is confirmed lost, please email us at hello@shopdeya.com and we’ll help resolve the issue.

Please note: DEYA is not responsible for delays caused by postal services or incorrect delivery information provided at checkout.

We currently do not offer international shipping.

If you’re located outside Australia and wish to place an order, please contact us at hello@shopdeya.com — we may be able to arrange it on a case-by-case basis.

All jewellery is carefully packaged in DEYA’s signature materials to ensure it arrives beautifully and safely. Multiple items may be packed together unless otherwise requested.

If you’ve entered an incorrect address at checkout, please contact us immediately at hello@shopdeya.com.

We’ll do our best to update it before dispatch, but once the parcel has shipped, we’re unable to make changes.

For information on returns or faulty items, please refer to our Return Policy.